Amazon.com (continued)

So.  Just got another email from Amazon.com stating that they only processed one transaction.  They attributed the other charge to the bank’s authorization hold  procedures.  I still don’t get it.  Why two separate transactions.  It looks as if I bought the item twice.  Also, the bank stated Amazon did it on two separate days. I was told that it could just drop off.  But until then all I can do is wait.  If in fact the second charge does process, I will be one unhappy lady.

Did I mention this is the second time I was double charged this holiday season?  Oh yes, I was overcharged for something else this week, too.  Not having a joyous holiday shopping experience.  Can you tell?

BUT I will not let the errors of others dampen the holiday season.  It is a freakin pain though, isn’t it?!

Happy holidays everyone!

“There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow.
– Orison Marden.

 

Another Amazon.com Horror Story, Double Charge

1-866-216-1072 Amazon Customer Service

Oh yeah. Needed this # badly after Amazon.com double charged me for an item! Considering the desperate situation I was in (I wanted my money back IMMEDIATELY!!!) I needed to speak to a live person so I clicked on CALL ME. And yes, only a millisecond goes by when you hear your phone ring. Yeah, it was fast, but the rep was obviously overseas and clearly unmoved by my dilemma. I explained and complained rather irately to the guy. He reviewed my order, stated that his system shows I was only charged one time. WTbleep I thought very loudly in my head because unless I was seeing double, my bank statement that I had up on another tab did clearly show two separate debits for the same item, same amount. So I repeated my complaint over and over again until I was able to get the guy to finally show some kind of emotion. He sighed and said it needed to go to the investigations department. So he sent it to the investigations department. After I hung up with this rep I decided to go through the process again. I wanted to make sure this guy was doing as he should in my situation. I spoke to a woman who reassured me that everything was going to be resolved. Yeah right.

I received an email 24 hours later from Mark S. in the Charge Inquiry investigation department. It basically stated that yes there was an order made for an item in the amount of $52.97. Uh, duh. I did order it, but not TWICE!! And a lame apology for not mentioning this charge during my dealings with customer service. OK. So what about my refund for the second charge???

So I went at it again. Now it’s back to the investigations department. I’ve called my bank. They verified that Amazon.com charged me twice. My bank will gladly take charge, file a claim for me if Amazon.com fails the second time around.

Can anyone explain this?

Well, see you in 24 hours with the results.