Update

Everything’s ok in every department and that’s all I’m going to say. Ok, spoke too soon… dental insurance not covering my daughter’s fillings. Ahhhh. But I’ve brushed my ill feelings aside for now and will deal with it in the New Year.

Until, then I will continue to enjoy the holiday season with this:

KEANE, You don’t See Me

You Don’t See Me: Live at Largo LA from keaneofficial on Vimeo.

Cheers!

 

Amazon.com (continued)

So.  Just got another email from Amazon.com stating that they only processed one transaction.  They attributed the other charge to the bank’s authorization hold  procedures.  I still don’t get it.  Why two separate transactions.  It looks as if I bought the item twice.  Also, the bank stated Amazon did it on two separate days. I was told that it could just drop off.  But until then all I can do is wait.  If in fact the second charge does process, I will be one unhappy lady.

Did I mention this is the second time I was double charged this holiday season?  Oh yes, I was overcharged for something else this week, too.  Not having a joyous holiday shopping experience.  Can you tell?

BUT I will not let the errors of others dampen the holiday season.  It is a freakin pain though, isn’t it?!

Happy holidays everyone!

“There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow.
– Orison Marden.

 

Another Amazon.com Horror Story, Double Charge

1-866-216-1072 Amazon Customer Service

Oh yeah. Needed this # badly after Amazon.com double charged me for an item! Considering the desperate situation I was in (I wanted my money back IMMEDIATELY!!!) I needed to speak to a live person so I clicked on CALL ME. And yes, only a millisecond goes by when you hear your phone ring. Yeah, it was fast, but the rep was obviously overseas and clearly unmoved by my dilemma. I explained and complained rather irately to the guy. He reviewed my order, stated that his system shows I was only charged one time. WTbleep I thought very loudly in my head because unless I was seeing double, my bank statement that I had up on another tab did clearly show two separate debits for the same item, same amount. So I repeated my complaint over and over again until I was able to get the guy to finally show some kind of emotion. He sighed and said it needed to go to the investigations department. So he sent it to the investigations department. After I hung up with this rep I decided to go through the process again. I wanted to make sure this guy was doing as he should in my situation. I spoke to a woman who reassured me that everything was going to be resolved. Yeah right.

I received an email 24 hours later from Mark S. in the Charge Inquiry investigation department. It basically stated that yes there was an order made for an item in the amount of $52.97. Uh, duh. I did order it, but not TWICE!! And a lame apology for not mentioning this charge during my dealings with customer service. OK. So what about my refund for the second charge???

So I went at it again. Now it’s back to the investigations department. I’ve called my bank. They verified that Amazon.com charged me twice. My bank will gladly take charge, file a claim for me if Amazon.com fails the second time around.

Can anyone explain this?

Well, see you in 24 hours with the results.

 

‘Tis the Season

As the season of giving approaches, the hum of holiday music becomes a temporary backdrop of our daily lives, thanks to my 80s obsessed daughter who, like clockwork, dusts off the Elf soundtrack, Christmas With the Rat Pack, Barbara Streisand/A Christmas Album, Nat King Cole/The Christmas Song and Elvis Presley/ If Every Day Was Like Christmas, and places it conveniently next to our table top stereo where it will sit for the good of the next few months and be played over and over and over again as she dances sprightly, spinning recklessly across our slippery hardwood floors.

For many, this may cause grief, enough so to make one puke. I sit here having just watched a full Ben 10 movie and not a minute had passed when my daughter slipped our good ‘ole ‘Christmas in Santa Fe’ cd in the player and started dancing away. With We Three Kings rearing at high volume in classical Spanish guitar, I look out the window to see my son’s pathetic green pumpkin imploding on the front stoop and I think this just isn’t right. We’re barely in the month of November.

Then I think about the leaves that have fallen already and the trees that are almost bare and get a little melancholy regretting having not paid much attention to the changing foliage during this season that I love so much. I tried to take a picture of a tree that stands fifteen feet out our front door in all its blazing red color and just as I snapped the shot the low battery light flashed across the screen before it turned completely black.

I am missing the best part of the season and realize it is speedily passing by me. But it doesn’t take long for my daughter’s joyous spirit and odd two-stepping to contaminate the entire household, especially when Elvis finds his way into the cd player. My son joins his sister on the family room dance floor. My husband is making a hearty lentil soup and curry meatloaf in the kitchen. The smells couldn’t make this moment any better. It is picture perfect.

But momentary it is. My other daughter pulls out her nintendo ds, the other two begin to argue about who spilled the popcorn on the floor, my husband finishes his bowl of soup and annoyed by the banter of the children heads on upstairs and I sit glued to this computer finishing this story, half-heartedly disciplining the two squabblers after the word idiot makes its way out my daughter’s mouth.

The holiday spirit takes form in beautiful ways at our house. But as quickly as it sneaks up on us, it can just as soon disappear. Sibling rivalry, petulant parents, or simple disregard can do the trick. So I should thank my kids for reminding me of the changing seasons by the effortless way in which they bring it into our house. But let’s face it, we’re a real family with typical six member family chaotic moments that we need to deal with every day. Not to say, that I couldn’t be a little more mindful and attentive in handling some of these moments especially with this computer at bay.

This is the time when I need to log off wordpress and shut down the laptop, gather the family back together in somewhat better terms and begin our double feature “movie night”: for the kids, Jack Frost; for the big kids, Transsiberian.

Good night.